Refunds & Returns Policy 2017-08-02T10:37:14+00:00

Refunds & Returns Policy

Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time, you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Cinder & Sky (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of cinderandsky.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Non qualifying items – smells of smoke, has stains, animal hair, has been washed/worn, or damaged will not qualify.  Items must be in its original condition with tags attached.  If your items do not qualify for store credit/exchange you will need to make arrangements for it to be returned.  If arrangements are not made – after 30 days the items will be donated

SALE ITEMS

Clearance Items (SALE SECTION included) are marked at/or below cost!  They are AMAZING deals on items that we only have a few left of and we are making room for new GOODIES – due to this – they are a FINAL SALE.

For Hygenic purposes and the best interest of our customers – All sales are final on earrings, seamless bottoms, hair accessories (including hats), socks, and eyewear.

Defective Items

PLEASE inspect ALL items as soon as they arrive.  All damages need to be reported within 2 days of arriving.  We will happily get you taken care of and apolgize if this happens!  We do our very best to inspect each and every item before leaving our facility.  Please do not use sciccors when opening the packages 🙂

Please keep in mind if the item that you purchased is HAND WASH ONLY, PLEASE—–  DO NOT wash in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Hand wash in your sink or tub with a delicate detergent.  Please see tags for instructions on how to properly take care of your item because we know you LOVE them as much as WE DO 🙂

Exchanges

If you would like another size – we do encourage you to purchase the new size you would like and we would happily REFUND your payment once we receive your return and include your new order number if you can

Please do not send your purchase back to us unless we authorize you to do so.

Lastly,  We want ALL of our customers to be happy with their purchase.  We truly care about our customers and CUSTOMER SERVICE!  Please email us with any additional concerns that you may have!  hi@fitfamfashion.com

We THANK YOU for shopping Fit Fam Fashion

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